We observed an alert on Stone-FS22 on April 11, 2026 at 05:26:23, indicating that multiple services were reported as down, specifically:
User Access Logging Service (UALSVC)
Distributed Transaction Coordinator (MSDTC)
Upon investigation, we found that this alert was triggered due to the scheduled patching activity, during which the server underwent a reboot. As both services are configured with Automatic (Delayed Start), they may not start immediately after the system reboot. This likely caused the monitoring system to temporarily detect them as down during the startup window. We have verified that both services are now up and running normally, and there is no ongoing impact.
Summary:
Multiple monitoring services down on server Stone-FS22 at HQ [Urgent]
Status:
Technician Acknowledged
Ticket #
3507042
Company:
Stonehenge Advisors, Inc
Contact:
Dan Sablosky (POC)
Phone:
(215) 320-3777
Address:
4328-42 Ridge Avenue Suite 104 Philadelphia, PA 19129
We observed an alert on Stone-FS22 on April 11, 2026 at 05:26:23, indicating that multiple services were reported as down, specifically:
User Access Logging Service (UALSVC)
Distributed Transaction Coordinator (MSDTC)
Upon investigation, we found that this alert was triggered due to the scheduled patching activity, during which the server underwent a reboot. As both services are configured with Automatic (Delayed Start), they may not start immediately after the system reboot. This likely caused the monitoring system to temporarily detect them as down during the startup window. We have verified that both services are now up and running normally, and there is no ongoing impact.
CWRMM
4/11/2026 1:29 AM-
---##@@UpdateFromNOC@@##--- Our monitoring system has identified that the following service is now running on the endpoint. User Access Logging Service (UALSVC) - (Startup Type: Automatic (Delayed Start)) ;
CWRMM
4/11/2026 1:27 AM-
---##@@UpdateFromNOC@@##--- ConnectWise ticket id 3507042 is created to match ITSupport247 ticket id 202604100114623
CWRMM
4/11/2026 1:27 AM-
---##@@UpdateFromNOC@@##--- Original Ticket Subject: Multiple Monitoring Services are down at HQ / Server Stone-FS22 (Stone-FS22) / Priority - Emergency Ticket Note: Company Name: Stonehenge Advisors Inc
Site Name: HQ
Resource - Stone-FS22 (Stone-FS22)
Issue Name : Multiple monitored services are down
This issue observed at 2026-04-11 05:26:23
Description: Our Monitoring Agent has detected that multiple monitored services are reported down on the endpoint.
Ticket#3507042/STONEHENGE/Multiple monitoring services down on server Stone-FS22 at HQ [Urgent] -- has been updated - Alle Aktuellen E-Mails | WithoutEmail.com
