🎫 NEW TICKET RECEIVED
Your service request has been received by Atlantic.
Client
Stonehenge Advisors, Inc
Ticket
3598197
Contact
Dan Sablosky (POC)
Phone
(215) 320-3777
Hello Dan,
Request Received
This email confirms that Atlantic has received your service request. Your ticket number is 3598197. Our team will review the request and assign it to the appropriate support resource.
Ticket Details
Discussion
CWRMM
7/25/2026 3:09 AM-
Original Ticket Subject: Device Down - Windows Server - Virtual Endpoint reporting offline - Stone-FS22 (Stone-FS22) Probe Machine for Monitoring: at HQ
Ticket Note: Company Name: Stonehenge Advisors Inc
Site Name: HQ
Resource Name: Stone-FS22 (Stone-FS22)
Host Name: Hyperv1
Probe Machine for Monitoring:
Issue: Device Down - Windows Server - Virtual Endpoint reporting offline
Last Heartbeat received Date/Time: 2026-07-25 07:07:31 UTC
Possible Cause:
Virtual Server can be unreachable possibly becasue of a internet connection issue or because the server was shut down.
Action Required:
Please have a Technician work on this issue immediately.
Customer Care
You can check the status of your Service Ticket by calling our Customer Care Hotline at (212) 507-9420.
