From: "SAST Support Helpdesk" <support@sightandsound.co.uk>
To: "Barrie Ritchie" <barrieritchie@withoutemail.com>
Date: 2026-02-24T14:38:31.000Z
{
"@context": "http://schema.org",
"@type": "EmailMessage",
"potentialAction": {
"@type": "ViewAction",
"target": "https://desk.zoho.eu/portal/sastltd/ticket/73974",
"name": "View Ticket "
},
"description": "View Ticket"
}
Dear Barrie Ritchie, Thank you for getting in touch with Sight and Sound Technology's Technical Support team. Your ticket has been created and your ticket details are:Ticket ID 73974Subject "Convert user files to BRF format for Focus"Someone from our support team will review it and respond shortly.Please reference this Ticket Number when contacting the support team on this issue.@font-face {font-family: Calibri}
p.MsoNormal, li.MsoNormal, div.MsoNormal { margin: 0cm; font-size: 11pt; font-family: "Calibri", sans-serif }
a:link, span.MsoHyperlink { color: rgb(5, 99, 193); text-decoration: underline }
a:visited, span.MsoHyperlinkFollowed { color: rgb(149, 79, 114); text-decoration: underline }
.MsoChpDefault { font-size: 10pt }
@page WordSection1 {size: 612pt 792pt; margin: 72pt 72pt 72pt 72pt}
div.WordSection1 { page: WordSection1 }Did you know that as well as email and telephone support,
our support team now offer Live Chat. Visit https://sastltd.zohodesk.eu/portal/en/home to chat to a member of the team now.(LiveChat only available 09:00 – 17:30 Monday to Thursday,
09:00 – 17:00 Friday)If you prefer to self-help, our Knowledge Base is the
perfect place to start. Whether you're troubleshooting an issue or simply want
to learn more about our offerings, it's all at your fingertips.Chat to us on WhatsAppOr scan the following QR code from your phone to chat on WhatsApp:Our Knowledge Base is a treasure trove of resources, FAQs,
and step-by-step guides designed to help you navigate your product or service
with ease. It's available 24/7, allowing you to find answers at your
convenience. To explore it, simply visit our website at https://sastltd.zohodesk.eu/portal/en/home.
You'll discover a wealth of information that can assist you with common
inquiries.Regards,Sight and Sound Technology Limited Support Team.View ticket -->Support | Support Team​​​​support@sightandsound.co.ukT: +44 800 085 6055 | www.sightandsound.co.uk​DDI: 0164798070 | M: Tell us how we are doing!GoodNeutralPoor​www.sightandsound.co.ukSight and Sound Technology LimitedRegistered in England Company No. 1408275THIS COMMUNICATION MAY CONTAIN CONFIDENTIAL AND/OR OTHERWISE PROPRIETARY MATERIAL and is thus for use only by the intended recipient. If you received this in error, please contact the sender and delete the e-mail and its attachments from all computers.
