Company Name: Stonehenge Advisors, Inc
Contact: Sablosky (POC), Dan
Phone Number: (215) 320-3777
Hello Dan,
This email is to confirm that Atlantic has received your request. Your ticket number is 3541193
We appreciate you notifying us about your issue and will be assigning your ticket to one of our support consultants to address the matter.
Discussion
CWRMM
5/16/2026 1:49 AM-
---##@@UpdateFromNOC@@##--- Our monitoring system has identified that the following service is Running on the endpoint. Microsoft Azure AD Sync (ADSync) - (Startup Type: Automatic) ;
CWRMM
5/16/2026 1:48 AM-
---##@@UpdateFromNOC@@##--- Our monitoring system has identified that the following service is Running on the endpoint. Distributed Transaction Coordinator (MSDTC) - (Startup Type: Automatic (Delayed Start)) ;
CWRMM
5/16/2026 1:48 AM-
---##@@UpdateFromNOC@@##--- Our monitoring system has identified that the following service is Running on the endpoint. Microsoft Azure AD Connect Agent Updater (AzureADConnectAgentUpdater) - (Startup Type: Automatic (Delayed Start)) ;
CWRMM
5/16/2026 1:40 AM-
---##@@UpdateFromNOC@@##--- ConnectWise ticket id 3541193 is created to match ITSupport247 ticket id 202605160001250
CWRMM
5/16/2026 1:40 AM-
---##@@UpdateFromNOC@@##--- Original Ticket Subject: Multiple Monitoring Services are down at HQ / Server Stone-DC22 (Stone-DC22) / Priority - Emergency Ticket Note: Company Name: Stonehenge Advisors Inc
Site Name: HQ
Resource - Stone-DC22 (Stone-DC22)
Issue Name : Multiple monitored services are down
This issue observed at 2026-05-16 05:39:00
Description: Our Monitoring Agent has detected that multiple monitored services are reported down on the endpoint.
Following are the services that are down:
Microsoft Azure AD Connect Agent Updater (AzureADConnectAgentUpdater) (Startup Type: Automatic (Delayed Start)) ; Distributed Transaction Coordinator (MSDTC) (Startup Type: Automatic (Delayed Start)) ; Microsoft Azure AD Sync (ADSync) (Startup Type: Automatic) ; Microsoft Entra Connect Health Agent (AzureADConnectHealthAgent) (Startup Type: Automatic (Delayed Start)) ;
Action Required: Please have a Technician work on this issue immediately.
You can check the status of your Service Ticket by calling our Customer Care Hotline at (212) 507-9420
