Please send only one email about the same issue to help us assist you efficiently. Multiple emails don't speed up our response. Providing a screenshot or recording is essential to help us understand the problem better, as we can't see your screen. Thank you for your cooperation!
Here are some troubleshooting steps that typically resolve most user-reported issues:
- Please ensure you're using the most up-to-date version of our app. If not, please uninstall and reinstall the app.
- Try logging in and then logging out of the app and website.
- Try toggling airplane mode.
- Try restarting your device.
- Try resetting your password.
- Try your mobile or a different computer browser to see if the issue remains.
- Could you clear your browser history, any cookies, and caches?
If the issue persists after troubleshooting, provide a screenshot or video for our developers. They need to assess and resolve the problem accurately. These steps won't delete your mewe content.
Visit the help center to learn more about: