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Company Name: Stonehenge Advisors, Inc
Contact: Dan Sablosky (POC)
Ticket #: 3501078
Summary: Multiple monitoring services down on server Stone-DC22 at HQ [Urgent]
This email is to inform you that ticket 3501078 has been marked completed and will be closed in one day.
Should you feel that this ticket has not been resolved satisfactorily, please let us know how we may assist by replying to this email or call 212-507-9420.
Sat 4/4/2026/3:15 AM UTC-04/ Chandan Singh (time)-
Good morning, We would like to inform you that the alert regarding multiple services being down on Stone-DC22 (HQ site) has been resolved. Details:- Resource: Stone-DC22
- Site: HQ
- Alert Time: 2026-04-04 05:23:20
- Issue: Multiple monitored services were reported down, including:
- User Access Logging Service (UALSVC)
- Distributed Transaction Coordinator (MSDTC)
All affected services have now been successfully restored and are running normally. No further action is required at this time. We will continue to monitor the system to ensure stability. Please feel free to reach out if you have any questions or concerns.
Sat 4/4/2026/1:33 AM UTC-04/ CWRMM-
---##@@UpdateFromNOC@@##---
Our monitoring system has identified that the following service is now running on the endpoint.
User Access Logging Service (UALSVC) - (Startup Type: Automatic (Delayed Start)) ;
Sat 4/4/2026/1:25 AM UTC-04/ CWRMM-
---##@@UpdateFromNOC@@##---
ConnectWise ticket id 3501078 is created to match ITSupport247 ticket id 202604030108431
Sat 4/4/2026/1:25 AM UTC-04/ CWRMM-
---##@@UpdateFromNOC@@##---
Original Ticket Subject: Multiple Monitoring Services are down at HQ / Server Stone-DC22 (Stone-DC22) / Priority - Emergency
Ticket Note:
Company Name: Stonehenge Advisors Inc
Site Name: HQ
Resource - Stone-DC22 (Stone-DC22)
Issue Name : Multiple monitored services are down
This issue observed at 2026-04-04 05:23:20
Description:
Our Monitoring Agent has detected that multiple monitored services are reported down on the endpoint.
Following are the services that are down:
User Access Logging Service (UALSVC) (Startup Type: Automatic (Delayed Start)) ; Distributed Transaction Coordinator (MSDTC) (Startup Type: Automatic (Delayed Start)) ;
Action Required:
Please have a Technician work on this issue immediately.
Thank you,
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